Digital Business Quality

Products and services, such as cars and hotels, are observable, tangible. M​arket leaders use the Voice of the Customer to drive relentless quality improvement processes.
Digital products and services are instantaneous, intangible. Current tools and practices cannot link Voice of the digital Customer to business​ improvement.
Our cloud service analyses the quality of any digital product or service, automatically and continuously. We link digital quality with the business, and ​make possible the practice of improving digital business quality.

Digital Quality explained for Business

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Digital Quality explained for People

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Digital Business Quality Checklist

How many boxes can your digital business tick today?
analyse quality of any digital product or service from the perspective of human, process or machine
quantify quality return of digital investment in both daily operations and digital transformations
align actual digital supplier quality at any point in time with digital business impacts
includes role-based, customised dashboards of digital quality for each business unit and function
link Voice of the digital Customer to improvement processes across the digital business
correlate sentiment data (NPS/CES) with actual digital product or service quality at any moment in time
integrate common views of digital service quality across all client management and support functions
stream digital business quality information to your desktop, smartphone, or tablet
We can help you tick them all. Would you like to know how?

Case Studies

Our analytics-as-a-service cloud platform helps digital businesses in any industry realise improved digital quality. Whether solving the most vexing digital problems, ensuring digital transformation at global scale, or creating an integrated client management capability through a unified Voice of the digital Customer, our Digital Supply Chain Director can handle it all!

Videos

Speed. Quality. There is a difference

Speed has great benefit, up to a point.
Above 10 Mbps, speed does not solve Quality.

StockTube Interview

Dave Page, CEO, is interviewed on StockTube.

Speed. Quality. There is a difference

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3 Minute Overview

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Digital Quality explained for People

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Digital Quality explained for Business

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StockTube Interview

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