We believe the continuous improvement of digital experience quality makes the world work better.

Quality is critical in the age of digital transformation

Tuesday, 18 October 2016

Quality Digest

Improving business outcomes in a networked world

Friday, 5 August 2016

Computer Business Review (CBR)

Global firm improves its digital supply chain

Thursday, 4 August 2016


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I'm Jamie. I manage the Operations teams. I'm proud to be responsible for the platforms our customers use every day when they utilise our services to support their business improvement processes.

Jamie DunkleyHead of Operations

I'm Arpad, a software engineer. My aim is to build scalable, stable server code that can handle the pressure and serve the needs of our customers.

Arpad BudaiSoftware Developer

I'm Marton. I like to catch bugs before the customer does. My work on testing our Digital User ensures its software quality meets the expectations of our customers.

Marton LegenySoftware Tester

I'm Keith. I help and train customers to deliver the Actual Experience products. I feel passionate about improving customer experience of the services they use over IP networks.

Dr Keith JonesBusiness Delivery Lead

I'm Oliver. I bridge the gap between research and development functions. I contribute to and translate the underlying algorithms into scalable software architecture. I love giving customers actionable information unlike any they have seen before.

Oliver ShepherdDirector of Analytics
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Bath office
Quay House
The Ambury
United Kingdom
+44 (0) 1225 585 868

London office
Actual Experience
1 Fore Street
United Kingdom

Seattle office
Actual Experience
107 Spring St
WA, 98104
United States
+1 888 399 1064

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