The Science of Subjective User Experience (Application Performance Management)

Benefits

Actual Experience Analytics currently provides actionable information to many different stakeholders in an organisation. The language of Perceptual Quality is easily understood by all, and enables stakeholders to communicate and make decisions about IT products and services that will have genuine economic impact. It enables non-technical business leaders to engage more meaningfully with IT decision-making. The language of PQ also enables a simplification of processes across teams that will help reduce cost as well as help a business become customer-centric in a more tangible way.
Currently, Actual Experience analytics appeals to (see the chart below):
  • Strategy: CFO/CIO and Capacity Planning roles
  • Procurement: Sales and Product roles
  • Support: Helpdesk and Operations roles
Measuring User Experience through Perceptual Quality metrics benefits business and technical roles (Application Performance Management)

Posts tagged with "Analytics"
from the Actual Experience Blog

Technical Metrics are Simply Misleading

Friday, January 27th, 2012
Dave Page

Technical metrics such as application response time provide a mechanism for gauging whether application response slows during peak use, or whether it improves as a result of IT investment. But does this beguilingly simple metric tell you whether users notice[...]

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Human Experience is Important to So Many Stakeholders

Thursday, June 2nd, 2011
Dave Page

In conversation with one of our customers today, I was reminded of the value of Perceptual Quality (our language for subjective human-experience) as a non-technical language for IT. It is easily understood by all, and that enables many stakeholders in[...]

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Are we an Analytics Company?

Friday, April 1st, 2011
Dave Page

Are we an analytics company? I have begun to wonder. According to Random House Webster’s Dictionary, analytics is ‘the science of logical analysis’. When you look at what other so-called analytics companies and services provide, it seems to me that[...]

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