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Posts tagged with "Analytics"from the Actual Experience Blog
Technical Metrics are Simply Misleading
Technical metrics such as application response time provide a mechanism for gauging whether application response slows during peak use, or whether it improves as a result of IT investment. But does this beguilingly simple metric tell you whether users notice[...]
Human Experience is Important to So Many Stakeholders
In conversation with one of our customers today, I was reminded of the value of Perceptual Quality (our language for subjective human-experience) as a non-technical language for IT. It is easily understood by all, and that enables many stakeholders in[...]
Are we an Analytics Company?
Are we an analytics company? I have begun to wonder. According to Random House Webster’s Dictionary, analytics is ‘the science of logical analysis’. When you look at what other so-called analytics companies and services provide, it seems to me that[...]
