May 17th, 2012, Bath, UK - ITC Global Security achieves Silver Partnership accreditation with Actual Experience with 5 Perceptual Quality (PQ) Consultants trained in the new way of measuring and managing IT estates in terms of Human Experience and Business Value. Tom Millar, CEO, ITC Global Security commented: “As a fully integrated component of the NetSure360˚[...]
December 8th, 2011, Bath, UK – Andy Macleod joined Actual Experience in October 2011 following a successful 18 year career at Cisco Systems, latterly as Head of Policy and Strategy, leading the UK Government G-Cloud team. Andy worked with Actual Experience on the Digital Britain programme where Cisco Systems are deploying Actual Experience services to[...]
PRLog (Press Release) – Sep 30, 2011 – London, UK: Intergence, a leading IT optimisation business focused on people and performance in IT infrastructure, is promoting two new cutting edge visualisation products, Actual Experience and HyperGlance, at this year’s IP EXPO. The two products are being offered together for the first time to provide users[...]
In conversation with one of our customers today, I was reminded of the value of Perceptual Quality (our language for subjective human-experience) as a non-technical language for IT. It is easily understood by all, and that enables many stakeholders in a business to communicate and make decisions about IT products and services that will have[...]
From one of our customers, in their own words… The Problem with Today’s SLA and How to Solve it The Issue Over the past 15 years I have worked in many different roles for both Managed Service Providers (MSP) and End Customers alike. The single biggest issue I have faced in both roles is the[...]
Are we an analytics company? I have begun to wonder. According to Random House Webster’s Dictionary, analytics is ‘the science of logical analysis’. When you look at what other so-called analytics companies and services provide, it seems to me that they collect data and visualise it in tabular or graphical form. This can be made[...]
Too often, peformance is not benchmarked before IT investment and change is undertaken. This leads to a great deal of technical and economic uncertainty as to its benefits. Equally, you don’t often get the chance to watch live as human experience improves, but we managed to captured one such moment here, as an application was[...]
I don’t think there is any getting away from the fact that fixed and mobile broadband internet users have become very frustrated. They feel misled. The gap between marketing expectation and real-world experience is too pronounced to be swept under the carpet any more. Often blame is attributed to broadband service providers, but this is[...]
A few months ago Actual Experience quietly entered a very exciting phase in it’s evolution: the launch of the BBFix project. We talk a lot on this blog about the virtues of Actual Experience software for enterprise applications, where it can transform the insight available infrastructure managers, but we’re also focused on a parallel application:[...]
Technical Metrics are Simply Misleading
Technical metrics such as application response time provide a mechanism for gauging whether application response slows during peak use, or whether it improves as a result of IT investment. But does this beguilingly simple metric tell you whether users notice the difference? How do you know whether the time and effort and expense of your[...]