Despite no warnings from their existing monitoring systems, this logistics company was receiving a steady stream of complaints and trouble tickets from CRM users.
Tony Bentham, Director of Technology and Change, on how Actual Work helped solve issues with central bookings technology.
CIO, Adam Gibson, has changed the reputation and culture of the IT Department by using Actual Work to get ahead of demand from internal customers.
Natalie Simms, Chief Technology Officer, explains how Actual Work was key to the successful implementation and launch of a new, business critical, digital asset management system.
A broadband provider uses Actual Work to improve customer experience and demonstrate return on investment of its new fibre network.
A Managed Service Provider defended its service and its reputation by using Actual Work to identify the cause of impairments for an online banking service.
A Managed Servive Provider introduced new quality thresholds and alerts and launched a cost-saving technology using Actual Work.
Actual Work provided evidence of improved service and the return on investment of a new WAN and enabled the IT team to demonstrate that value to their leadership.
A global media company was able to benchmark digital quality delivery over the internet and successfully introduce both cost savings and improved quality.