Over the coming weeks and months, we will be gathering and publishing case studies and customer testimony here.
Case Studies
Posts tagged with "Case studies"from the Actual Experience Blog
Human Experience is Important to So Many Stakeholders
Thursday, June 2nd, 2011
In conversation with one of our customers today, I was reminded of the value of Perceptual Quality (our language for subjective human-experience) as a non-technical language for IT. It is easily understood by all, and that enables many stakeholders in[...]
Customer Testimony – Service Level Agreements!
Friday, April 8th, 2011
From one of our customers, in their own words… The Problem with Today’s SLA and How to Solve it The Issue Over the past 15 years I have worked in many different roles for both Managed Service Providers (MSP) and[...]
The Moment Human Experience Improved
Friday, February 25th, 2011
Too often, peformance is not benchmarked before IT investment and change is undertaken. This leads to a great deal of technical and economic uncertainty as to its benefits. Equally, you don’t often get the chance to watch live as human[...]
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