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Too often, peformance is not benchmarked before IT investment and change is undertaken. This leads to a great deal of technical and economic uncertainty as to its benefits. Equally, you don’t often get the chance to watch live as human[...]

I don’t think there is any getting away from the fact that fixed and mobile broadband internet users have become very frustrated. They feel misled. The gap between marketing expectation and real-world experience is too pronounced to be swept under[...]

In the summer of 2008, Aberdeen Group surveyed* 206 organisations to examine best practices for managing application performance. They discovered what many of us are already aware of, that application performance issues have “a significant impact on customer satisfaction, employee[...]