Customers, partners and employees are becoming increasingly dependent on a company’s Digital Supply Chain. This requires consistent performance across company intranets, the internet and 3rd party cloud providers. Productivity and your company’s success is directly linked to the seamless performance of this Digital Supply Chain. Actual Experience enables you to manage that DSC.
A small, intelligent software agent installed on an employee or customer device to make limited top-down measurements along a Digital Supply Chain between a Digital User and a targeted digital service.
The Digital User sends its measurements to a SaaS Analytics Cloud for analysis. Patented methods and 10 years of academic research are used to calculate the application-specific digital Voice of the Customer (dVoC).
A user interface to configure Digital Users and provide graphical access to the output of the Analytics Cloud to help understand the time, location and impairments that may be adversely affecting a Digital Supply Chain.
An alternative to the Dashboard, but providing a programmatic interface to the output of the Analytics Cloud. This enables integration with 3rd party service management platforms and applications.