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Human Experience

Understand the individuals and parts of the business you need support to improve wellbeing, equality and employee experience

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Actual Experience - with Dave Page CEO

 

Our Human Experience Management Services
We enable IT, HR and Finance leaders to optimise their digital environments for employee wellbeing and experiences, giving you newfound confidence to make the right investment decisions that drive your business strategy forward.

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Human Experience
Audit

Understand your current state Make empirical investments in your digital ecosystem and see the human experience of your digital services improve.

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Human Experience
Protect

Derisk digital investments Benchmark and migrate with confidence by predicting the human experience of new services before you transition.

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Human Experience
Improve

Deliver consistent experiences Manage the consistency of the human experience you provide to employees and customers.

Workplace of the future

Our Human Experience Management Service has been cited in a leading white paper produced by Verizon and Boston Consulting Group entitled "Return to Business as Unusual: Workplace of the Future"

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Why HXM

We make the digital world work properly through the lens of experience
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Our HX Score

Our unique human experience score helps organisations improve their digital ecosystem
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Our Services

We provide actionable insights enabling organisations to make the right investments in their digital strategy
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Our Human Experience Management Services

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Invest with Confidence

Remove the guesswork and know exactly where investments are needed to consistently improve the human experience of your digital services.

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Enable Productivity Improvements

Give your employees the experience they need to achieve your business goals.

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Enable Productivity Improvements

Reputation matters. Provided consistent and frictionless experience at each interaction your customers with you.

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Some of our happy customers

Case Study

Charles Stanley

Finding the cause of poor employee experience where no-one thought to look

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Case Study

Home Worker Experience

Gaining visibility across a distributed workforce for a UK Energy company

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Case Study

Conde Naste International

Migrate to a new service across multiple locations with ease

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vodafone

What our customers are saying

""The Business Impact Assessment was really useful in helping me understand the parts of the business we need to continue to support to improve their digital experience. This is obviously of increased importance to us as a consequence of Covid and also supports our continued focus and commitment to wellbeing in this hybrid working environment.""

Ray Berg
Managing Partner - Osborne Clark

"The most important thing for us, and what made Actual Experience extremely valuable, was being able to pinpoint the Human Experience issue in the digital eco-system, and say that's where your problem is - now go away and fix it."

Michael Bennett
Chief Operating Officer, Charles Stanley

"Actual let us be sure that, whenever an office or market went live, we knew the experience we would be getting and there was no risk to operation or brand."

Malcolm Simms
CTO Condé Nast International

"I am not guessing. I know where to focus resources to get things right first time. That’s invaluable."

Adam Gibson
CIO at Odgers Berndtson

Ready to deliver the digital promise?

Contact us