Understand the individuals and parts of the business you need support to improve wellbeing, equality and employee experience
Understand your current state Make empirical investments in your digital ecosystem and see the human experience of your digital services improve.
Derisk digital investments Benchmark and migrate with confidence by predicting the human experience of new services before you transition.
Deliver consistent experiences Manage the consistency of the human experience you provide to employees and customers.
Remove the guesswork and know exactly where investments are needed to consistently improve the human experience of your digital services.
Learn MoreGive your employees the experience they need to achieve your business goals.
Learn MoreReputation matters. Provided consistent and frictionless experience at each interaction your customers with you.
Learn MoreFinding the cause of poor employee experience where no-one thought to look
Gaining visibility across a distributed workforce for a UK Energy company
Migrate to a new service across multiple locations with ease
""The Business Impact Assessment was really useful in helping me understand the parts of the business we need to continue to support to improve their digital experience. This is obviously of increased importance to us as a consequence of Covid and also supports our continued focus and commitment to wellbeing in this hybrid working environment.""
"The most important thing for us, and what made Actual Experience extremely valuable, was being able to pinpoint the Human Experience issue in the digital eco-system, and say that's where your problem is - now go away and fix it."
"Actual let us be sure that, whenever an office or market went live, we knew the experience we would be getting and there was no risk to operation or brand."
"I am not guessing. I know where to focus resources to get things right first time. That’s invaluable."
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