We believe that every user’s digital experience should be the best it can possibly be. However organisations the world over have a major problem, they’re guessing! They know their users are not happy, but they are having to guess the impact digital performance issues are having on a user’s experience of their products and services.
That’s where Actual Experience can help!
We help improve a user’s digital experience by enabling you to understand the relationship between performance issues across a digital landscape and the impact this has on the user’s experience.
Our analytics measure the user experience of a digital product or service and provide actionable insight into performance issues across a digital landscape that may impact on this experience; enabling you to improve your products and services for your users.
Digital User
Digital User
A small, intelligent software agent installed on an employee or customer device to make limited top-down measurements along a Digital Supply Chain between a Digital User and a targeted digital service.
Analytics Cloud
Analytics Cloud
The Digital User sends its measurements to a SaaS Analytics Cloud for analysis. Patented methods and 10 years of academic research are used to calculate the application-specific digital Voice of the Customer (dVoC).
Dashboard
Dashboard
A user interface to configure Digital Users and provide graphical access to the output of the Analytics Cloud to help understand the time, location and impairments that may be adversely affecting a Digital Supply Chain.
API
API
An alternative to the Dashboard, but providing a programmatic interface to the output of the Analytics Cloud. This enables integration with 3rd party service management platforms and applications.