Actual Experience is here to make the digital world, the networks, data centers and applications, work properly. Why? Because the digital economy is worth $25tr a year – and businesses are reliant on their digital environments working for their employees and customers all the time. When they don’t, up to 7% of productivity can be lost because of those poorly performing digital services.
Actual Experience work with IT Service Providers and their Enterprise clients to manage the human experience of their digital business.
We provide, consultative, report based Human Experience Management Services that are digital supply chain aware, helping our partners transform inconsistent digital services, into consistent, reliable, productive digital services.
Going beyond systems and network performance metrics, and with the lens of human experience, our analytics pinpoints where within the digital ecosystem the causes of variability and poor experiences are, enabling prioritised and evidence-based investments for digital leaders.
Chief Executive Officer
Dave has diverse commercial and technical IT experience. He has advised on multinational corporate business systems, with roles in enterprise, outsourcing, software and hardware companies. Dave was the founding member of the management team at Nexagent, a venture funded software business acquired by EDS in 2008. In 1998, Dave established and led the Consulting team for the $1 billion European Service Provider line of business at Cisco. Before this, Dave worked at IBM Global Services, BT Global Services and NatWest on numerous aspects of corporate IT infrastructure.
Chief Science Officer
Jonathan has been a member of academic staff in the School of Electronic Engineering and Computer Science at Queen Mary, University of London since 1994, and a full professor since 2001. During that time, his research has focused on developing effective analytical techniques for modelling the complex behaviours of shared infrastructure and their impact on end-to-end application performance. In 1998 he was awarded a Royal Academy of Engineering Industrial Secondment. Jonathan has established a number of industry relationships with organizations such as Cisco, Qinetiq, Alcatel- Lucent, BT and C&W. He has written two books on the subject of performance evaluation and quality of service, and has five granted patents and over 100 papers in the field.
Chief Customer Officer
Nicholas joined Actual Experience in April 2016 as European Sales Director and was subsequently promoted to Chief Customer Officer in April 2017. Prior to joining Actual Experience Nicholas enjoyed a successful career in sales spanning 30 years of which 25 have been in information technology working for blue chip companies such as Cisco, Verizon & Oracle. During his career he has worked in front line sales roles as well as managing global teams in a range of verticals including Managed Service Provider, Enterprise and large scale channel management.
Chief Financial Officer
Steve joined Actual Experience in October 2013. He qualified as a Chartered Accountant with Ernst & Young and subsequently has spent most of his career in the technology sector. Initially Steve worked as EMEA Finance Director at several Nasdaq quoted technology companies where he gained valuable international experience as well as leading the accounting, HR, legal, and administrative functions. This period included leadership of the team put in place to establish Amazon’s European operations, including managing the early hyper-growth in the UK and Germany. Subsequently Steve has worked at VC funded UK-based technology companies; a highlight of this period included the trade sale of Content Technologies for approximately $1 billion.
Chief Technology Officer
Martin has over 25 years' experience of the architecture, design and development of complex, robust enterprise software systems, and has been with Actual Experience since its very early days. During his time at BT, Martin was the lead technical architect for a novel software system within the 21CN network architects group, and led a global software team in its development. Prior to BT, Martin served as the Chief Architect at Nexagent, working for the venture-funded company from its infancy until its acquisition by EDS in 2008. He designed the software system that enables end-to-end application performance to be managed across multiple networks. Martin graduated from Cambridge University with a first-class degree in Mathematics in 1992, and subsequently joined AEA Technology, a diversified high- tech company, developing novel algorithms and scalable software for the space and defence industries.