Enabling organisations to fix and relentlessly improve their digital business
Actual Experience is a user experience analytics company, focused on making the digital world work properly. We partner with global service providers who build our analytics software into their solutions, products and services so that they can improve the digital services of their enterprise clients.
Developed from over 10 years of scientific research, our user experience analytics software takes measurements of the many businesses, technologies, networks, data centres and applications involved in the delivery of a digital service. These measurements are sent to our Analytics Cloud, where we perform millions of calculations per minute to provide actionable evidence to our clients, enabling them to manage and improve their user’s experience.
Using our unique approach to analysing a digital service enables our clients to improve customer satisfaction, drive up the productivity of their staff, increase revenue and brand reputation from loyal customers and ultimately deliver success for their business.
Actual Experience is led by co-founders, Dave Page, CEO, and Professor Jonathan Pitts, Chief Science Officer, who built on ten years of research at Queen Mary, University of London to develop our unique analytics-as-a-service.
Chief Executive Officer
Dave has diverse commercial and technical IT experience. He has advised on multinational corporate business systems, with roles in enterprise, outsourcing, software and hardware companies.Read more
Professor Jonathan Pitts
Chief Science Officer
Jonathan has been a member of academic staff in the School of Electronic Engineering and Computer Science at Queen Mary, University of London since 1994, and a full professor since 2001.Read more
Chief Financial Officer
Steve joined Actual Experience in October 2013. He qualified as a Chartered Accountant with Ernst & Young and subsequently has spent most of his career in the technology sector.Read more
We’re building a talented, diverse team that’s not afraid of the challenge to push the limits of what’s possible to enable us to develop our unique analytics software.
Chief Customer Officer
Nicholas joined Actual Experience in April 2016 as European Sales Director and was subsequently promoted to Chief Customer Officer in April 2017.Read more
Chief Product Officer
Ben joined Actual Experience in 2012 and has held a number of positions across the front and back business, prior to his current role.Read more
Chief Technology Officer
Martin has over 25 years' experience of the architecture, design and development of complex, robust enterprise software systems, and has been with Actual Experience since its very early days.Read more