Job Title:

Client Director


Central Bath HQ

Reporting to:

Chief Customer Officer

Closing Date:

Wednesday, 20 March 2019

At Actual Experience plc, we believe every user’s digital experience should be the best it can possibly be. We help improve a user’s digital experience by enabling Managed Service Providers / Global Consultancies, and their customers, to understand the relationship between performance issues across a digital landscape and the impact this has on the user’s experience of a digital product or service.

Developed from over 10 years of scientific research, we deliver analytics software that measures the user experience of a digital product or service and provides actionable insight into performance issues across a digital landscape that may impact on this experience. Our patented analytics algorithms help our customers to not only quickly identify and fix user problems, but also deliver ongoing product and service improvements.

Our unique approach to analysing a digital landscape provides actionable insight into how our customer’s users are feeling, leading to happier customers, more productive employees and improvement to our customer’s overall business performance and brand reputation.

The Role

We are seeking an exceptionally talented Software Sales Professional to join our Global Sales Team to sell our Analytics-as-a-Service into Blue Chip Consulting and or Managed Service Providers.

This is a new business senior sales role that will require a self-starter individual with prior experience of selling software (preferably analytics tools) into the target market.

In return we are offering a highly competitive package and the chance to be part of a fast growing, innovative new company in an embryonic and critical market of Digital Quality Analytics.

  • Reports to the Chief Customer Officer
  • Works as part of the Global Sales Team
  • Works on an assigned vertical territory
  • Works either named accounts and/or green field new business opportunities
  • Works towards achieving an allocated revenue target for Digital Analytics
  • Supports Actual Experience overall go to market strategy
  • Works closely with colleagues in deployment, product management and marketing to meet customer needs and grow allocated accounts
Key Responsibilities
  • Develop a strategic sales plan focussed on the designated account / territory
  • Develop and lead engagements with large, complex channels or enterprise clients
  • Sell in both a ‘sell to’ and ‘through’ engagement model
  • Meet or exceed agreed sales targets
  • Maintain a high level of client engagement, and satisfaction
  • Lead a virtual team of relevant company personnel to grow accounts
  • Provide feedback to the development and management teams as required to enable service improvement
  • Provide accurate and timely sales forecasts
  • Work with marketing teams to raise awareness and engagement of Actual Experience within accounts.
Skills Profile
  • Minimum 5 years relevant client facing experience in the Enterprise, Service Provider, Outsourcing or Consulting markets.
  • Successful business development or new business generation experience. Evidence of opening and developing new client accounts and routes to market.
  • A demonstrable track record of achieving or overachieving key performance indicators.
  • Self-motivated, positive, energetic and resilient, with a “can do” attitude.
  • Creative and innovative; comfortable with using initiative, working in an ambiguous environment typical of an early phase company (able to work with limited direction to create, develop and close sales opportunities)
  • Collaborative, with experience of both working within and leading virtual teams
  • 8 years relevant client facing experience in the Enterprise, Service Provider, Outsourcing or Consulting markets. Either working in or selling to and through.
  • More than 5 years total in last 2 roles
  • Ability and willingness to provide introductions into previous clients in our target market
  • Live within M40 / M3 triangle
  • Pan European or International Sales Experience and willingness to travel, both nationally and internationally.
  • Eligibility to work in the UK
  • Driving licence
Recruitment Privacy Notice

Actual Experience plc will collect your personal information for the purpose of the recruitment process, to evaluate your skills and suitability for the role you applied for, and to make any necessary adjustments where applicable. We will only use the information you provide to us, directly or indirectly, as part of your job application. Your personal information will be processed in compliance with the General Data Protection Regulation (GDPR).

If your application is successful and we decide to offer you a position with us, we will save the information we have collected about you during the recruitment process onto our internal company systems. We will also share some of your personal information with third parties to carry out a background check, including a criminal convictions check, obtain references from previous employers and to register you with our employee benefits provider.

If your application is unsuccessful, we will retain your personal information for 12 months, so that we can contact you about openings you might be interested in, and to comply with any legal obligations we are subject to.

When you have any questions, or would like to exercise one of your data protection rights, please contact Actual Experience directly.


By submitting your application, you confirm you have read and understood this Recruitment Privacy Notice.