Job Title:

Deployment Architect

Location:

Bath HQ

Reporting to:

Deployment Director

Closing Date:

Friday, 30 November 2018

The Role

Our bright and modern office is well located near the station in Bath, with a pool table, fresh fruit and good coffee for you to enjoy. Package includes share options, a company bonus plan, gym membership reimbursement and private health insurance.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Flexible working options are available.

This is a great opportunity to join a fun and friendly team with an exciting future.

The Deployment Architect is the technical service expert who helps customers and partners of Actual Experience derive the greatest value from use of the company’s digital experience quality analytics service. The role predominantly supports Post-Sales engagements and is the lead technical resource in all account deployments. The Deployment Architect provides in-depth technical support for complex strategic account engagements and performs validation as engagements transfer from the Pre-Sales to Post-Sales. These engagements will be expected to inform feedback into the ongoing development of best practice, requiring interaction with all other teams within Actual Experience from Sales to Development. Customer training on the use of the services is also a key part of the role. There will also be additional responsibility for early stage field testing.

Key Responsibilities

You will be a lead technical resource on all matters of digital experience quality for all customer types and geographies. To be effective in this role, you will possess broad technical acumen and practical experience with complex digital products, services, and architectures. You will support assigned customer activity across the customer lifecycle post initial sale. Our customers are among the largest, most demanding enterprises and service providers, so our people must be able to operate successfully in dynamic, complex commercial and technical environments.  

Primary responsibilities:

Support validation of customer proposals and ensure maximum customer success

Work with customers and partners to plan service deployment as required

Support customers and partners in standard deployments

Manage bespoke deployments on behalf of customers

Analyse customer data, present conclusions derived from the service, transfer skills to customers to enable them to maximize value from service

Respond to technical questions from customers and partners

Provide technical training and promote skills transfer and adoption for optimal use of the service(s)

Provide feedback to the development and management teams as required to enable service improvement and development of best practice

Responsible for early stage field testing

Skills Profile

Essential:

Good communication skills

Ability to assimilate concepts rapidly and work within a light-touch management framework

Ability to analyse complex ICT environments and present clear conclusions

Broad technical understanding of enterprise and service provider service architectures: fixed and mobile network architectures; public, private, and hybrid clouds; IP, TCP, and UDP protocols

Broad technical understanding of cloud service architectures, software product architectures, and other types of SaaS, cloud or hosted service

Experience of deploying network-based services in an enterprise or service provider environment

Experience both as an individual contributor and in growing a team

Ability to work effectively in a fast moving and challenging environment

Ability to work remotely and travel frequently (<50% of time)

Strong team player with good service ethic and ability to work effectively with other functions

Conscientious, with a strong desire to meet and then exceed expectations

Excellent organisation skills with keen attention to detail

Flexible and willing to take on a variety of tasks

Other

Eligibility to work in the UK.

Travel required, averaging <=50% per year

Proven ability to think, describe, and operate outside the box

 
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Actual Experience plc will collect your personal information for the purpose of the recruitment process, to evaluate your skills and suitability for the role you applied for, and to make any necessary adjustments where applicable. We will only use the information you provide to us, directly or indirectly, as part of your job application. Your personal information will be processed in compliance with the General Data Protection Regulation (GDPR).

If your application is successful and we decide to offer you a position with us, we will save the information we have collected about you during the recruitment process onto our internal company systems. We will also share some of your personal information with third parties to carry out a background check, including a criminal convictions check, obtain references from previous employers and to register you with our employee benefits provider.

If your application is unsuccessful, we will retain your personal information for 12 months, so that we can contact you about openings you might be interested in, and to comply with any legal obligations we are subject to.

When you have any questions, or would like to exercise one of your data protection rights, please contact Actual Experience directly.

Confirmation:

By submitting your application, you confirm you have read and understood this Recruitment Privacy Notice.