Job Details

Job Title: Internal Systems Engineer
Location: Central Bath HQ
Reporting to: Internal Systems Manager
Closing Date: Friday, 28th May 2021

The Company

Operating out of our modern office in Bath, we offer an excellent package including a company bonus plan, share options, gym membership reimbursement and private health insurance.

We are also an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Flexible working options are available. 

Our product is innovative, and our culture focused on people. Our people are our success. Come and be part of our unique company and take the next step in your career.

The Role

The Internal Systems Engineer position requires a driven, self-directed and service-oriented candidate with strong communication and analytical skills. The successful candidate will be able to interact at various organisational levels. We are looking for an innovative thinker, intuitive and able to effectively deal with challenges that the ISE role may bring. Working proactively on projects both independently and collaboratively should come naturally.

Key Responsibilities

  • The day-to-day management and support of internal infrastructure systems and services including personal computers, mobile devices and related systems
  • Troubleshoot software and hardware failures and identify network problems
  • Assist in determining suitable software and hardware to meet user requirements
  • Provision of new starter and tech refresh equipment
  • Carry out new starter IT inductions
  • Management and configuration of the internal lab environment
  • Backup Management
  • IP Telephony management and troubleshooting
  • Ongoing management of Security and Anti-Virus applications in line with relevant industry standards
  • Management of the MDM platform

Skills Profile


  • Minimum 2-3 years’ experience as an IT engineer
  • Google Account administration
  • MS Active Directory setup and administration
  • Microsoft and Mac operating system and application support experience
  • Firewall and Switch configuration
  • Able to adapt to a dynamic environment – including meeting emergency business-critical events
  • Able to work to deadlines whilst maintaining a high-quality performance
  • The ability to work flexible hours to perform maintenance outside of business hours.
  • Hands-on technical experience designing and maintaining a corporate network and services.
  • Good verbal communication and interpersonal skills.
  • Able to plan, organise


  • Experience with some of the following technologies: VMware, Active Directory/SCCM, Linux OS, Cisco, HP/DELL servers, Ubiquiti, IP Telephony, Wireless networks, MDM
  • Experience of ITIL and ISO standards
  • Experience of using and recording actions in an IT ticketing system

Other Key Skills & Requirements

  • Eligibility to work in the UK

Recruitment Privacy Notice

Actual Experience plc will collect your personal information for the purpose of the recruitment process, to evaluate your skills and suitability for the role you applied for, and to make any necessary adjustments where applicable. We will only use the information you provide to us, directly or indirectly, as part of your job application. Your personal information will be processed in compliance with the General Data Protection Regulation (GDPR).

If your application is successful and we decide to offer you a position with us, we will save the information we have collected about you during the recruitment process onto our internal company systems. We will also share some of your personal information with third parties to carry out a background check, including a criminal convictions check, obtain references from previous employers and to register you with our employee benefits provider.

If your application is unsuccessful, we will retain your personal information for 12 months, so that we can contact you about openings you might be interested in, and to comply with any legal obligations we are subject to.

When you have any questions, or would like to exercise one of your data protection rights, please contact Actual Experience directly.

Confirmation: By submitting your application, you confirm you have read and understood this Recruitment Privacy Notice

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