Job Title:

Solutions Architect


Bath, UK

Reporting to:

Chief Customer Officer

Closing Date:

Friday, 30 November 2018

The Role

The Solution Architect is the Pre Sales technical specialist who supports the assigned sales lead in selling Actual Experience’s Analytics as A Solution service to end customers and partners. This will include providing in-depth technical support for complex strategic account engagements and to perform validation as engagements transfer from the Pre-Sales to Deployment.

Key Responsibilities

Support Sales lead as required to generate business against associated targets

Build customer proposals alongside the relevant Sales lead.

Validation of customer proposals at the end of the sales process to ensure maximum customer success

Work with customers, partners and the Deployment Architect to plan service deployments as required

Analyze customer data, present conclusions derived from the service and transfer skills to customers to enable them to maximize value from service

Respond to technical questions from customers and partners

Provide technical training and promote skills transfer and adoption for optimal use of the service(s)

Provide feedback to the development and management teams as required to enable service improvement and development of best practice

Responsible for customer stage field testing

Skills Profile

Good communication skills

Ability to assimilate concepts rapidly and work within a light-touch management framework

Ability to analyze complex ICT environments and present clear conclusions

Broad technical understanding of enterprise and service provider service architectures: fixed and mobile network architectures; public, private, and hybrid clouds; IP, TCP, and UDP protocols

Broad technical understanding of cloud service architectures, software product architectures, and other types of SaaS, cloud or hosted service

Experience of selling network-based services in an enterprise or service provider environment

Ability to work effectively in a fast moving and challenging environment

Ability to work remotely and travel frequently (<50% of time)

Strong team player with good service ethic and ability to work effectively with other functions

Conscientious, with a strong desire to meet and then exceed expectations

Excellent organisation skills with keen attention to detail

Flexible and willing to take on a variety of tasks


Travel required, averaging <=50% per year

Proven ability to think, describe, and operate outside the box


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If your application is successful and we decide to offer you a position with us, we will save the information we have collected about you during the recruitment process onto our internal company systems. We will also share some of your personal information with third parties to carry out a background check, including a criminal convictions check, obtain references from previous employers and to register you with our employee benefits provider.

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