Chief Customer Officer
Friday, 30 November 2018
The Solution Architect is the Pre Sales technical specialist who supports the assigned sales lead in selling Actual Experience’s Analytics as A Solution service to end customers and partners. This will include providing in-depth technical support for complex strategic account engagements and to perform validation as engagements transfer from the Pre-Sales to Deployment.
Support Sales lead as required to generate business against associated targets
Build customer proposals alongside the relevant Sales lead.
Validation of customer proposals at the end of the sales process to ensure maximum customer success
Work with customers, partners and the Deployment Architect to plan service deployments as required
Analyze customer data, present conclusions derived from the service and transfer skills to customers to enable them to maximize value from service
Respond to technical questions from customers and partners
Provide technical training and promote skills transfer and adoption for optimal use of the service(s)
Provide feedback to the development and management teams as required to enable service improvement and development of best practice
Responsible for customer stage field testing
Good communication skills
Ability to assimilate concepts rapidly and work within a light-touch management framework
Ability to analyze complex ICT environments and present clear conclusions
Broad technical understanding of enterprise and service provider service architectures: fixed and mobile network architectures; public, private, and hybrid clouds; IP, TCP, and UDP protocols
Broad technical understanding of cloud service architectures, software product architectures, and other types of SaaS, cloud or hosted service
Experience of selling network-based services in an enterprise or service provider environment
Ability to work effectively in a fast moving and challenging environment
Ability to work remotely and travel frequently (<50% of time)
Strong team player with good service ethic and ability to work effectively with other functions
Conscientious, with a strong desire to meet and then exceed expectations
Excellent organisation skills with keen attention to detail
Flexible and willing to take on a variety of tasks
Travel required, averaging <=50% per year
Proven ability to think, describe, and operate outside the box
Actual Experience plc will collect your personal information for the purpose of the recruitment process, to evaluate your skills and suitability for the role you applied for, and to make any necessary adjustments where applicable. We will only use the information you provide to us, directly or indirectly, as part of your job application. Your personal information will be processed in compliance with the General Data Protection Regulation (GDPR).
If your application is successful and we decide to offer you a position with us, we will save the information we have collected about you during the recruitment process onto our internal company systems. We will also share some of your personal information with third parties to carry out a background check, including a criminal convictions check, obtain references from previous employers and to register you with our employee benefits provider.
If your application is unsuccessful, we will retain your personal information for 12 months, so that we can contact you about openings you might be interested in, and to comply with any legal obligations we are subject to.
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