How Human Experience Management helped
An initial Human Experience Audit was conducted across the entire digital ecosystem. The Audit report provided a common business language anchored on employee experience and identified a number of actionable, (otherwise undetected) insights, across the whole ecosystem of multiple providers to improve application delivery and staff productivity.
With this information Vodafone were able to provide NGC with useable and actionable instructions to manage their other suppliers and for Vodafone to make data driven recommendations into NGC’s application delivery strategy.
Why is this important
Vodafone were able to take on the consultative role of strategic advisor and through the use of actionable data gained from the Actual Experience Audit provide valuable insight to enhance NGC’s digital ecosystem.
NGC were also able to regain lost productivity through improvements in Human Experience. Then with empirical evidence provided by Vodafone and Actual Experience, NGC made the appropriate data driven investments to their application delivery systems to enhance the ongoing employee experience and productivity gains.