“Actual let us be sure that, whenever an office or market went live, we knew what we were getting and there was no risk to operation or brand”
Malcolm Simms, CTO Condé Nast International
How Human Experience Management helped
Our Human Experience Protection report enabled CNI to benchmark each market’s ability to support the DAM. The report provided:
- A benchmark for acceptable human experience of the DAM
- What the human experience would be in each market if the DAM were deployed there
- Operational improvements to bring the human experience to acceptable levels if they were insufficient
The HXP report enabled CNI to identify weaknesses to address before deployment of the new system to ensure the human experience for the service at launch either met or exceeded the baseline performance of the legacy system at all locations, ensuring no loss in productivity
Why is this important
Through the use of human experience as benchmark, Actual Experience proved the effectiveness of CNI’s cloud strategy across multiple markets.
The results provided informed strategic investments for the platform and allowed weaknesses to be identified and addressed before delivery to each market.
This critical business insight has given CNI’s leadership confidence and evidence that the new DAM was fit for purpose and meet business objectives.