Our analytics found there were no common central issues that affected everyone. The Human Experience Audit provided recommendations on a priority list of actions, for those suffering the worst time loss in their working day. Further within the report each user was graded Red, Amber, Green based on the experience received. Providing the primary cause for impact being local infrastructure, identifying that 50% of the employee population was impacted due to local wifi/broadband issues. It was also reassuring to report the remainder received a good and consistent human experience.
(Productivity loss due to poor human experience with home IT environment)
For an overstretched IT team, the issue with the data centre represented a situation that they would most likely have missed as this is not an area they would have typically investigated.
(Summary of ISP performance and impact on EDF productivity)
A snapshot list of employee experience within the company provided the overview necessary to prioritise remediation efforts.