The transition to hybrid or new ways of working and an increased reliance on digital tools and applications has caused hidden problems. Providing a positive digital experience is key to attracting and retaining the best talent and sustainable business growth.
Our unique analytics help business leaders make the right decisions to ensure that the digital workplace works for everyone, everywhere, all of the time.
Surveys are commonly used to collect data on how employees are feeling in their day to day work. But they only tell you part of the story.
Our analytics will help you identify critical problems among your workforce right now and help you prioritise which ones to fix first.
An Actual Experience audit will provide you with the data and insight you need to:
All without sending a single survey.
Based on ten years of patented academic research, our Human Experience analysis provides powerful insights into the impact your digital workplace has on both your colleagues and the overall business.
| Business Scope | Business Value | HX Metric | Actionable Insight | Business Outcome | Business Obligation |
|---|---|---|---|---|---|
| Individual Employees | Equality and Inclusion |  |
Identify colleagues suffering digital inequality and provide the actionable information needed to fix the cause | Retention + Attraction | DEI + Legal |
| Engagement and Wellbeing |   |
Identify areas of improvement for engagement generally, and speifically colleagues that could be suffering wellbeing issues, and provide the actionable information needed to remove the causes of ongoing problems | Retention + Attraction | ESG + Legal | |
| Business Operations | Business Efficiency |   |
Identify areas to optimise efficiency and provide the actionable information needed to fix the causes of wasted time | Improved efficiency or growth & Deliver ROI for improvement | Financial |
| Green Growth |  |
Identify areas to improve the experience across the business and provide the actionable information needed to improve the digital workplace sufficiently so that business travel is no longer a necessity | Reduce carbon footprint | ESG |
Our algorithm was used by OFCOM in their Investigation of Internet Quality of Experience study. OFCOM concluded that our Human Experience analytics is a reliable predictor of real human experience with almost 100% accuracy.
Actual Experience can now present a robust, repeatable, scalable methodology to understand consumer perceptions of Internet services
Investigation of Internet Quality of Experience, Ofcom 2015
Get in touch for a free, no-obligation chat about how we could transform your employees’ experience.
