"Actual Experience's report was useful in helping me understand the individuals and parts of the business we need to continue to support to improve their digital experience.
This is of increased importance to us because of Covid and also supports our continued focus and commitment to wellbeing in this hybrid working environment."
Ray Berg, Managing Partner – Osborne Clarke
Right now, business leaders have little to no data on the impact new working practices (hybrid/remote) are having on the employee experience.
What is needed today is a deep understanding of the business impact digital service delivery is having on the employee experience and top-level business metrics.
The Actual Experience Business Impact Assessment provides insight that no-one else can. Each month our business analytics generates a report which quantifies the impact digital service delivery has on top-level metrics relevant to business leaders.
For a full report download a sample Business Impact Assessment below
The metrics we report are grounded in human experience and not systems performance. Meaning all actions you recommend directly link back to business value.
The Business Impact Assessment provides;
Mitigate the need to sift through mountains of data. Our analytics cloud automates the process of finding the cause of poor experience
Combine home internet, data centre and application performance together, for the correct understanding of your colleagues home working experience
Prioritse your actions with a list of where and how to optimise home worker productivity and experiences
The BIA removes the guesswork by identifying the varying causes of poor experience. Enabling you to gain actionable insight: