The Challenges

Our dependence and reliance on ubiquitous technologies brings with it several key challenges. These include a fragmented Digital Supply Chain, inappropriate legacy tool sets, demand for business outcomes and an unrelenting drive for change. Your ability to directly address these challenges impacts productivity and your company's success.

#1 Fragmentation

Users expect to be able to move seamlessly from home broadband to mobile 4G whilst on the move, then to Wi-Fi in their favourite coffee shop, and finally into the office environment. In addition, an app that was the “big hit” one month can disappear into obscurity the next. So how do you manage employee productivity or protect your brand when faced with relentless fragmentation?

#2 Bottom-Up Data

Today’s infrastructure and applications typically produce enormous amounts of low-level bottom-up data which is useful for performing technical management. However, it is unlikely you will be able to collect data for all 3rd party infrastructure and applications. The data is unstructured, and doesn’t help you make informed decisions about employee productivity or customer experience.

#3 The Delivery Chasm

There is a fundamental problem that the business and IT department speak different languages. There is a Delivery Chasm. The business wants outcomes, and the IT department is focused on technical details. In the absence of a common language, and in an attempt to deliver business outcomes, IT departments fall back on estimates based on gut feeling, heuristics and over-engineering.

#4 Change

Your business will need to be able to embrace and exploit change. Traditionally IT departments estimate the required technical performance required for business outcomes. This can lead to misalignment between business outcomes and technical performance. The inability to manage the changing relationship between business outcomes and technical performance is a significant threat to productivity and your company’s success.